Privacy Notice for Service Users

//Privacy Notice for Service Users

Privacy Notice for Service Users

In accordance with the General Data Protection Regulation (GDPR), we have implemented this Privacy Notice to inform you, our Service Users, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.


This notice applies to current and former service users


  1. Data Protection Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:


  1. processing is fair, lawful and transparent
  2. data is collected for specific, explicit, and legitimate purposes
  3. data collected is adequate, relevant and limited to what is necessary for the purposes of processing
  4. data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
  5. data is not kept for longer than is necessary for its given purpose
  6. data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
  7. we comply with the relevant GDPR procedures for international transferring of personal data


  1. Types of Data held

We keep several categories of personal data on our service users in order to carry out effective and efficient processes. We keep this data in a file relating to each service user and we also hold the data within our computer systems.


Specifically, we hold the following types of data:


  1. personal details such as name, address, phone numbers
  2. name and contact details of your next of kin
  3. your photograph
  4. your gender, marital status, information of any disability you have or other medical information
  5. information on your race and religion for equality monitoring purposes
  6. bank account details for the payment of goods or services
  7. correspondence
  8. CCTV footage
  9. IT equipment use including telephones and internet access.


  1. Collecting your Data

You provide several pieces of data to us prior to your admission/contact with the organisation


In some cases, we will collect data about you from third parties, such as medical records, medication, welfare benefits.


Personal data is kept in files or within the Organisation’s IT systems.


  1. Lawful Basis for Processing

The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the service user agreement we have with you.


The information below categorises the types of data processing we undertake and the lawful basis we rely on.


Activity requiring your data

Carry out the service user agreement that we have entered into with you e.g. using your name, address, next of kin contact details.

Lawful basis

Performance of the contract/ agreement.


Activity requiring your data

Maintaining comprehensive up to date records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained

Lawful basis

Our legitimate interests


Activity requiring your data

Gaining expert medical opinion when making decisions about your health

Lawful basis

Our legitimate interests


Activity requiring your data

Business planning and restructuring exercises

Lawful basis

Our legitimate interests


Activity requiring your data

Dealing with legal claims made against us

Lawful basis

Our legitimate interests


Activity requiring your data

Preventing fraud

Lawful basis

Our legitimate interests


Activity requiring your data

Ensuring our administrative and IT systems are secure and robust against unauthorised access

Lawful basis

Our legitimate interests



  1. Special Categories of Data

Special categories of data are data relating to your:


  1. health
  2. sexual orientation
  3. race
  4. ethnic origin
  5. religion


We carry out processing activities using special category data:


  1. for the purposes of equal opportunities monitoring
  2. to determine reasonable adjustments



Most commonly, we will process special categories of data when the following applies:


  1. you have given explicit consent to the processing
  2. we must process the data in order to carry out our legal obligations
  3. we must process data for reasons of substantial public interest
  4. you have already made the data public.



  1. Failure to Provide Data

Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract or agreement with you.


  1. Who We Share your Data with

Employees within our organisation who have responsibility for recruitment, service provision, administration of payment and contractual benefits and the carrying out performance related procedures will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processing in line with GDPR.


Data is shared with third parties for the following reasons: for the purposes of obtaining the payment of residential fees and expenses, seeking legal advice etc.


We may also share your data with third parties as part of an Organisation restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

We do not share your data with bodies outside of the European Economic Area.


  1. Protecting your Data

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.




  1. Retention Periods

We only keep your data for as long as we need it for, which will be at least for the duration of your contact with us though in some cases we will keep your data for a period after your contact has ended. Some data retention periods are set by the law. Retention periods can vary depending on why we need your data, as set out below:



Service User Records

Statutory Retention Period

6 years after you have ceased using the service


  1. Automated Decision Making

Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.


  1. Service User Rights

You have the following rights in relation to the personal data we hold on you:


  1. the right to be informed about the data we hold on you and what we do with it;
  2. the right of access to the data we hold on you. More information on this can be found in our separate policy on Subject Access Requests,
  3. the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
  4. the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
  5. the right to restrict the processing of the data;
  6. the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
  7. the right to object to the inclusion of any information;
  8. the right to regulate any automated decision-making and profiling of personal data.


  1. Consent

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.


  1. Making a Complaint

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.


  1. Data Protection Compliance

Our Data Protection Officer is:


Trina Parkinson – Finance and Administration Manager

Tel : 01253 362688 Email:




2018-11-14T16:51:15+00:00 November 14th, 2018|Latest News|